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I was cut out again and only by the fourth time calling I was told [name removed] was going to ring my mobile, indicating the fault of the phone cutting out was not on my end. When [name removed] called back she told me the prices of the tickets went up, not by just a little bit, but by hundreds! This was about a minute process of when the phone first cut out to when we managed to finally get in contact.
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She then informed me she could not because the prices of flights change all the time. Now, fair enough in some situations but it was not my fault the phone cut out, as I tried to call from different phones and it still cut off on your end. I find it absolutely absurd that once we agreed on a price she tried to charge me more!!! Absolute rubbish. I was not umming and arr-ing about the flights, I was set on the flight price she told me.
She was not even apologetic either. If you listen to the recording of the phone call you can clearly hear me confirm the price of what she told me before the phone dropped out and the "prices went up". I have sent an email but i have had no reply so this is why I am posting on here. Have a great day. Flight Centre 4 days ago. Hi there nsmh1, Thank you for letting us know. Read more This is not the amazing experience we pride ourselves on.
If you could please email me with your full name, and your best contact phone number, Ill be happy to investigate this further for you. Thanks, Felix. Family travels Metropolitan Adelaide, SA. Why on earth would flights be book when we are not even there. I will never go to a flight centre after this experience. Hoping to get a refund for tours that have been purchased. Flight Centre 5 days ago. Hi there Family Travels, Thank you for getting in touch Read more This is not the amazing experience we pride ourselves on and I'm very sorry to hear this has happened.
At the time of booking; you would have been issued an invoice, which would state clearly the dates and destinations of your reservation. Once you accept the terms and conditions outlined in your invoice, and make full payment; we then confirm your reservation as per your acceptance. If there was an error on your invoice, please email me with your full name, and the store you booked with to: social. Best regards, Felix. Read more experienced with other holidays booked through other people. We cannot speak highly enough about Emma and we would highly recommend her when it comes to booking your next holiday.
We certainly will be!!! Trip Completed Yes. Store Location My Eliza. Glenn Sydney, NSW. Read more week later she told me yes its all booked. Now 2 months later we get to the airport we had to wake the baby up when we got there so he was going crazy. Get to the check in and my son was not on the booking. So due to him only being added to the booking 2. But the thing that makes me very angry is due to my son only being added to the booking by the airlines 2. Flight centre you should be ashamed of your selfs this is a total disgrace.
Store Location Parramatta Westfield. Flight Centre 9 days ago. Hi there Glen, It is very disappointing to see that you have had this experience, this is not the store experience we like our customer to experience. Read more Please email social. Store Location St Clair S. A travel agent was Liah Poole. Travel China Guide Tours.
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